Sends an email to the customer based on a template. The data of the collection order is filled in automatically. Separate ports show what happens to the message: not sent, no response or paid.
Ports
| Port | Meaning | Muting |
|---|---|---|
| in | Input | |
| Executed | Fires once, right after sending | No |
| not sent | Bounce or no valid email address | Yes |
| no response after x days | x = the due date | Yes |
| paid | Payment received (also after the due date, depending on respite) | Yes |
Settings
| Setting | Required | Explanation |
|---|---|---|
| Template | Yes | The email template; only templates of the workflow's message type are shown (templates without a type are always shown) |
| Due date | Yes | Number of days; sets the payment term and the "no response" port |
| Bounce processing period | No (filled in beforehand) | Advanced; see Message nodes: outcomes, due date and bounce processing period |
Coming soon (visible, not active yet)
- Not read after x time and no interaction after x time: extra ports based on opens and clicks.
- Registered: first a notification, the real email only after acceptance; extra port "not accepted after x days".
- Add attachment: send a document from the case file as an attachment.
- Recipient: choose between email address 1, 2, an order or a custom address.
- Respite at node level: currently a setting of the client.
Good to know
- Email address correction (the customer corrects their address after a bounce) is standard behavior of the client; you do not need a separate node for it.
- Do you want a thank-you message after payment? You set that up at workflow level, not per node. See Workflow settings.
- The sender address of emails is set per client; POM can set a different one per workflow.