The collection order panel (on the right) shows the invoices of one collection order, the timeline of all events, the contact info that belongs to the collection order and the variables.
Header and icons
At the top you see the subject and the name of the flow. The icons (with tooltip) are:
| Icon | Action |
|---|---|
| Send | Send payment request (opens the old portal) |
| Paylink | Create paylink |
| Pause or play | Pause or Resume ("Only active collection orders can be paused") |
| Calendar | Reschedule ("Only active collection orders can be rescheduled") |
| Split | Switch flow |
| Paperclip | Download attachment ("There is no document available" if there is none) |
| Bin | Withdraw flow ("Paid or already withdrawn collection orders cannot be withdrawn") |
| Cross | Close |
Sections
| Section | Content |
|---|---|
| Invoices | For each invoice: INVOICE NUMBER, INVOICE DATE, DUE DATE ("No due date" if empty), AMOUNT, and Total. Button Edit invoice lines. |
| Settlement | Only for a collection order with a settlement: table with Term, Status, Paid, Total. |
| Payment promise | Only for a collection order with a promise: committed amount, status, due date, profile. |
| Timeline | Per day ("Day 1 - 22 September 2026") all events with their time, for example "Start in {flow}", "Flow switched to {flow}", "Email: {template}", "New invoice", "Flow ended without payment", "Current moment". Expand messages with the arrow; you then see the message timeline and an eye icon for the preview. Buttons: Show newest first and Show all events (star). |
| Details | Email address, Email address 2, Phone number, Phone number 2, Street name, House number, Zip code, City, Country, and the same fields with " 2". This is the data as it was supplied for this collection order. |
| Variables | Variable 1 to n with their value, or "No variables found." |
Good to know
- The URL contains
?collectionOrder={id}; you can share that link. - The details in the collection order can differ from the customer page if the customer details were changed later.