Collection orders, messages, settlements and payment promises each have their own statuses. Below you find them as they appear in the portal.
Collection orders (Collection orders tab on the customer page)
| Status | Meaning |
|---|---|
| Outstanding | The collection order is running and an amount is still open. |
| Ended without payment | The flow has finished, but the amount has not been (fully) paid. |
| Paid | The outstanding amount is zero. |
Messages (Messages report, Status filter)
| Status | Meaning |
|---|---|
| Website not visited | The customer has not opened the payment page. |
| Message not read | No read receipt has been received. |
| No response | Sent, with no further action from the customer. |
| Message read | The email has been opened. |
| Visited website | The payment page has been opened. |
| Payment started | The customer has started paying. |
| Paid | The payment has succeeded. |
| Agreed | The customer has agreed (for example to a mandate or settlement). |
| Chargeback | The payment has been reversed. |
| Bounced | The message could not be delivered. |
Expiry status: Not expired, Expired (the due date has passed), Expired and withdrawn.
Settlements (Agreements > Settlements)
| Status | Meaning |
|---|---|
| Active | The settlement is running. |
| Unfulfilled | A term has not been paid (on time). |
| Done | All terms have been paid. |
For each term, statuses include Expired and Cancelled.
Payment promises (Agreements > Payment promises)
| Status | Meaning |
|---|---|
| Active | The due date has not been reached yet. |
| Unfulfilled / Broken | Not (fully) paid before the due date plus respite days. |
| Fulfilled | Paid. |