Marking a message as paid

If a payment came in outside the payment page, mark the message with Mark as paid. The collection order then stops sending reminders.

How to do it

1. Open the customer and the Messages tab.
2. Click … > Mark as paid next to the message, or open the message and click the euro icon (Mark message as paid).
3. The dialog asks "Are you sure you want to mark this message as paid?". You do not need to fill in anything.
4. Click Mark as paid.

Good to know

• The whole message is set to paid; you do not enter an amount or date. If you only want to process a partial payment, use Editing the invoice lines of a collection order with the type Payment.
• A payment marked by hand appears in reports under Paid via as "Manually marked as paid". See Filters and columns in reports.
• Payments that come in through an integration are processed automatically; do not mark them again.
• Other messages, collection orders and paylinks with the same payment reference can also be set to paid. See How a payment is passed on to linked messages and collection orders.

See also

• Viewing a customer's messages