With Resend message you send a message that was sent before to the customer once more. For an email you can change the address before you send it.
How to do it
- Open the customer and the Messages tab.
- Click ā¦ > Resend message next to the message, or open the message and click the circular arrow icon.
- The dialog asks "Are you sure you want to resend this message?". Check the prefilled Email address and change it if needed.
- Click Resend message.
Good to know
- If the message failed before because of a wrong address (bounce), also change the customer details. See Editing customer information.
- The resent message appears on the Messages tab and in the timeline of the collection order.
See also
- Viewing a customer's messages
- Task types (Email bounce, SMS bounce, Letter bounce)