Click your name at the bottom left to find Contact support: call on working days or submit a support ticket. Outages are shown on the status page.
How to do it
- Click your name at the bottom left.
- Click Contact support.
- You see "Prefer personal contact?" with the phone number (working days between 09:00 and 17:00). Click Submit a support ticket to create a ticket.
Good to know
- Status page in the same menu opens status.pom.eu with the current status of the service.
- API documentation opens the technical documentation for integrations on api.pom.eu/docs.
- If you have a question about a customer, include the customer number or the payment reference. You find these on the customer page and in the collection order panel.